Absolutely, it is an embarrassment that we design systems that continue to neglect this fact and, worse still, we judge and punish folks who have to interact wi

Absolutely, it is an embarrassment that we design systems that continue to neglect this fact and, worse still, we judge and punish folks who have to interact with them at the "attention" end for mistakes. In some critical attention places it is possible to "engineer" a bit more reliability into human systems with crutches like shifts and incentives (the military sometimes succeeds at this for mission critical applications), but in most it is a failure of system designers and software developers.