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@Jack's article was in the context of Square. At Square, the merchants are the customers, and the merchant's customers are probably classified as the users. In
by sudonim 14y ago
@Jack's article was in the context of Square. At Square, the merchants are the customers, and the merchant's customers are probably classified as the users. In that context, referring to merchants as users might be less precise.
When talking about twitter, I'm absolutely not their customer. I'm their user, and totally agree with your assessment.
One thing absent from @jack's article was a definition of customer:
cus·tom·er/ˈkəstəmər/
Noun: A person or organization that buys goods or services from a store or other business.
- orourkek 14y ago> the merchant's customers are probably classified as the users. I believe his subdivision of "customers" into "sellers" and "buyers" was to solve that issue - "sellers" are the merchants, and "buyers" and the sellers' customers. It all makes sense to me, but you're right - only in a context where you actually have customers
- papsosouid 14y agoHis name is Jack, not @Jack. The question was not posed to him in the context of his specific business, but rather the entire software industry. And his bizarre reaction to it was to spew idiocy at the entire software industry, not just his specific business.