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I bought a brand new Dell monitor through Amazon’s Dell Store (i.e. fulfilled by Dell themselves and shipped to me directly from their warehouse). The HDMI port
by kstrauser 10mo ago
I bought a brand new Dell monitor through Amazon’s Dell Store (i.e. fulfilled by Dell themselves and shipped to me directly from their warehouse). The HDMI port broke a couple months later as it was sitting undisturbed on a desk, which was a common problem mentioned in its reviews. Dell flat out refused to replace it, saying that their database showed a different owner than me. Remember, they themselves shipped it straight to me. Amazon did right and let me return it even though it was already past the return period.
I will never, ever buy Dell hardware again. They’re dead to me. And when the IT department at a previous job reported to me, and a Dell rep cold called me to offer us a business plan, I politely explained why I’d rather gargle broken glass than risk my reputation on a vendor who doesn’t understand what a warranty means. That felt pretty good.
- davsti4 10mo agoAre you referring to this store - https://www.amazon.com/stores/Dell/page/9B75DD0E-9F42-4B9B-ACAA-F329B23ADE7D https://www.amazon.com/stores/Dell/page/9B75DD0E-9F42-4B9B-A... ?
- kstrauser 10mo agoI think so.
- davsti4 9mo agoNot all of those have "Ships from and sold by Amazon.com" below the shipping timeframe line. It changes depending on inventory stock. The first monitor in the "plus" list says "Ships from and sold by computersale". Some third party sellers can register a device's sale with Dell.
- kstrauser 9mo agoThe invoice on my order history says Dell was the seller, and I specifically remember that the label on the unopened box showed that it was shipped directly from Dell’s warehouse. I went through this like 100 ways when it happened. I bought the monitor from Dell. They shipped it from their hands straight to mine. And when it broke, they refused to make good on it.