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> Documentation is the cheaper form of customer service. Thank you so much for saying this. Trying to convince anyone of the importance of documentation feels
by tempodox 9mo ago
> Documentation is the cheaper form of customer service.
Thank you so much for saying this. Trying to convince anyone of the importance of documentation feels like an uphill battle. Glad to see that I'm not completely crazy.
- anamax 9mo agoI had to talk to a human in PayPal's customer service because neither their documentation nor their chatbot says anything about how to "remember" a device, even though certain operations only work on remembered devices. They do document how to delete an unrecognized device.