>>We've been happy customers of their for years, hopefully now we can continue to be. ServerBeach should be the one concerned about retaining you as a customer

>>We've been happy customers of their for years, hopefully now we can continue to be. ServerBeach should be the one concerned about retaining you as a customer, their $75k/yr is at stake. While painful in the short run, you have the option of moving to a more empathetic provider. In any case, I hope this gets resolved quickly for you.