Hey robryan, using humans vs doing-it-yourself isn't just a case of incomplete data or algorithm inefficiency. Rather, it's about the service a real human can p

Hey robryan, using humans vs doing-it-yourself isn't just a case of incomplete data or algorithm inefficiency. Rather, it's about the service a real human can provide. The same reason many people still use travel agents for complex flights. The most obvious example is using frequent flyer miles. It's one thing to find an award flight on your favorite airline, but much more difficult to search all available partner awards. Once we get into FF territory, there are also mileage runs and segment runs. In most of these cases you have to spend many hours yourself, which is why we built flightfox. In short, Flightfox works best for more complex requests. We've seen amazing results with short flights, but it's not the focus and isn't a given.