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I've not done any testing, but I HATE them personally. I think it was Twilo that I spotted recently had a really nice 'from' email address, I think it was direc
by ljf 14y ago
I've not done any testing, but I HATE them personally. I think it was Twilo that I spotted recently had a really nice 'from' email address, I think it was direct to an engineer or similar. Made me feel like I could reach out when/if I had questions.
I really don't see any reason to ever use a 'no-reply', and not a monitored email address.
- ookware 14y agoThis was my thoughts. As a customer it feels like you don't care about me and just want to, usually, advertise your new services to me. Even if the email reply went to a "call centre" of some description I think it would present a better image than "we don't care about what you think, just give us money".
- ljf 14y agoIndeed - the most confusing for me are those that have a 'no reply' but then contain email addresses in the body of the email - yahoo do that for their groups. There was a good article on no-replies on HN a while back, but I can't seem to find it.