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I actually quit Santander(UK) because of their security policies. They essentially changed online banking so you had to give them a mobile number and then had t
by UnoriginalGuy 14y ago
I actually quit Santander(UK) because of their security policies. They essentially changed online banking so you had to give them a mobile number and then had to get a code from a text message they sent you to login.
My question to them was "what happens if I don't have a mobile phone?" and "What do I do when I am on holiday abroad?" and their responses were (paraphrasing) "You won't be able to use online banking at all in either of those cases."
In order to just get this response I got transferred between like four or five different customer service reps. So I quit my bank of like ten years and when I quit they didn't even care enough to ask my WHY I was quitting.
- kule 14y agoFunny I actually prefer their system of texting to confirm new payees (on business banking it's only to setup new payees not ones you've used before). I almost always have my mobile handy, even abroad, however trying to find & use that darn HSBC dongle every time I want to login or add a payee drives me nuts. I can certainly understand that it's a bit silly if they don't have a workaround for when you don't have a mobile though.
- eLobato 14y agoYou can still receive texts when you're abroad for free from your bank (I rely on this..) . As for not having a cellphone.. I'm kinda puzzled they didn't give you other option.
- darkhorn 14y agoIn Turkey all the banks are required to use SMS validation while logging in, by law. You can receive SMS for free while you are abroad. You can use Skype or Google Voice, but yeah I know it is more expensive.