IDEA HQ – new way for managing customers' appeals

We participated in Rails Rumble 2012. It our first Rumble and I think that we've done it well! So here is a result – IDEA HQ. Imagine that now responding to your customers' appeals is a great fun. You get no spam or junk mail anymore, there are neither dispatching questions to one of your colleagues nor assigning of your own ideas to someone else. How about making a computer classify appeals and assign them to the right person? Our filter is still learning, so please be indulgent.