To chime in, arranging things in fixed locations on the desktop has proven to be quite helpful for elderly people when doing support ime. It is easier to rememb

To chime in, arranging things in fixed locations on the desktop has proven to be quite helpful for elderly people when doing support ime. It is easier to remember/tell "the globe icon in the top right" than "Type 'Firefox' in the search bar". Also has the nice side-effect of avoiding MSN news on Windows.