By 'immediate', I meant same day. But you sound like a reasonable parent; you're writing in the hypothetical. It's the small minority of parents who are constan

By 'immediate', I meant same day. But you sound like a reasonable parent; you're writing in the hypothetical. It's the small minority of parents who are constantly in contact with teachers (because most legitimate concerns should be triaged by the school receptionist) and consequently cause the problems - it's no different to any other customer-facing role.