Creating the code was never the hard part. Not ever. Here’s the hard part. Listening to workers describe their work process, artifacts created & outcomes achie

Creating the code was never the hard part. Not ever. Here’s the hard part. Listening to workers describe their work process, artifacts created & outcomes achieved. To really learn their world. It’s understanding where their current tools & collaborators are awkwardly aligned. It’s about you learning minutiae of your client’s organizational & emotional baggage. It’s about navigating & resolving the forty different versions of truth they tell you. It’s about you doing this over breakfast & dinner for them for months. Years, if you are any good at it. Generating code was never the hard part, welcome to the engineering team.