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One of the problems with fixing problems is that by fixing them, you're demonstrating to customers that problems can be fixed, and you risk setting the expectat
by observationist 10mo ago
One of the problems with fixing problems is that by fixing them, you're demonstrating to customers that problems can be fixed, and you risk setting the expectation that problems will be fixed. This puts pressure on management to fix more problems, and management generally finds this problematic.
- nostrademons 10mo agoThough if you don't do it, someone eventually decides to start a competing company, fix all the problems, demonstrate that they can be fixed, take all your customers, and put management out of a job.
- toss1 10mo agoYup, that was one of Steve Job's principles: he recognized that someone was going to do something better and take your market share — so it is best if you cannibalize your own market share before they do.
- mikepurvis 10mo agoI will never not talk about how bonkers it was that Jobs got up on that stage in 2005 and launched a complete replacement for the iPod mini, at the time the best-selling portable music player and it wasn't even close. How many other execs would have the courage to do that vs letting the current thing (microdrive player) settle and holding the new thing (flash memory player) in reserve to launch only in response to a competitor gaining traction?
- hbn 10mo agoNot if your company buys the competition out before they become a threat.
- nostrademons 10mo agoNo guarantee that they or their investors will be willing to sell to you, and in some cases it means that management in the upstart ends up taking over the acquiring company, as with the Apple->Next, Disney->Pixar, and Time Warner->AOL mergers.
- game_the0ry 10mo ago> This puts pressure on management to fix more problems... It's a good thing when consumers put pressure on corporate management. That's free market economics working efficiently.
- observationist 10mo agoYes, that's the funny bit. I felt inspired to channel a little Douglas Adams - the whole removing buttons thing is so anti-consumer, it'd be such a PR win for some company to champion the return of physical buttons that it seems like a no-brainer for us consumers, but management types have been charging ahead with eliminating buttons for almost a decade now. Less wiring, more opportunities to nickel and dime, etc. >>> That's free market economics working efficiently The enshittification paradox - what the customers want is not what they get, because the UX and UI designers and the MBAs in charge know better than those silly customers. They have degrees! From Harvard and Stanford and Yale!
- themafia 10mo agoMarket competition should _already_ be providing that pressure. For your sentiments to be true several important parts of the pipeline and market need to be dysfunctional already.
- octoberfranklin 10mo agoHave you been paying attention to the business world at all? Most parts of the market are dysfunctional and have been for a long time. Actually I take that back, we don't really have markets anymore, we just have oligopolies.