A major part of this problem appears to be that there is no identifiable humans in the loop to bring complaints to. Many of Google's responses are automated and

A major part of this problem appears to be that there is no identifiable humans in the loop to bring complaints to. Many of Google's responses are automated and black box algorithms. When a Google response to a problem is outright bonkers, there is often not much that can be done, but to keep hitting the head on the wall (hoping something different happens) or be the lucky few that can get or has a human contact at Google. From what I've read and heard, those with human contacts, often have been identified as needing special attention. Where they are persons who are making significant money for Google and the businesses they own or can create problems in court.