Tony Hsieh, CEO of Zappos, told me he sold his first company because he hated the culture. It wasn't just about his employees hating work, HE hated going in eve

Tony Hsieh, CEO of Zappos, told me he sold his first company because he hated the culture. It wasn't just about his employees hating work, HE hated going in every day. When he grew Zappos, he said he went out of his way to focus on its culture. There's a lot that goes into it. He pays people to quit because he wants everyone who comes to work to love it. He doesn't penalize his employees for staying on the phone with customers for a long time. His people even recommend a competitor's site when they don't have the right size. Does it work? Well they're doing $1 billion in sales. Plus their people love coming to work. Ever since I published my interview with him, his people have found a way to contact me to assure me it's all true. He taught why/how/etc of culture on my interview on Mixergy.