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4000 customer support people at Salesforce replaced by AI
by browningstreet 10mo ago
4000 customer support people at Salesforce replaced by AI
- AndrewDucker 10mo agoWhich they now regret: https://maarthandam.com/2025/12/25/salesforce-regrets-firing-4000-staff-ai/ https://maarthandam.com/2025/12/25/salesforce-regrets-firing... (But you are correct that they did lay them off.)
- hu3 10mo ago> Which they now regret for now. being early can be the same thing as being wrong.
- satvikpendem 10mo ago> competently doing what the person did AI is not there yet to replace any person's job.
- E39M5S62 10mo agoTell that to translators.
- 12_throw_away 10mo ago> AI is not there yet to replace any person's job. This is of course true, but it has not actually prevented any layoffs. Management generally does not understand this, does not care, or is happy to have a pretext to fire a bunch of workers to make stock go up.
- tempodox 10mo agoWhich doesn’t stop profit-oriented decision makers from trying it anyway.