I hired a local plumber to do some work on a bathroom remodel. They had a human secretary when I first reached out and they sent a plumber to give me a quote, e

I hired a local plumber to do some work on a bathroom remodel. They had a human secretary when I first reached out and they sent a plumber to give me a quote, everything was going smoothly. After I get the quote, I call back and get a phone AI assistant instead to handle scheduling the job instead of the human secretary. The AI assistant does not understand my home address and keeps asking me over and over to repeat it, it was the most Black Mirror experience I've had in years. There was no option to speak to a person, so I hung up without getting the job scheduled. I wrote a bad Google review detailing my experience. I called a different plumbing company (with a human on the other end) and got a second quote that was 30% less than the original, they came out and did the job. Three weeks later, the owner of the first company reaches out making excuses as to why he wasn't flagged about my issue sooner and apologizing, but the job was done by that point. I'd rather pay extra for services like plumbing if it means I can talk to a human because these LLM voice systems can't do basic scheduling calls. If they go off the rails, the customer is totally hosed. I don't wanna hear "oh it'll get better". The future we're headed towards is banal and dystopian beyond comprehension.