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Start your own company. Eventually you'll want to know what users are doing, and specifically why they're not doing what you expected them to do after you spen
by onion2k 10mo ago
Start your own company.
Eventually you'll want to know what users are doing, and specifically why they're not doing what you expected them to do after you spent ages crafting the perfect user journeys around your app. Then you'll start wondering if installing something to record sessions is actually a great idea that could really help you optimize things for people and get them more engaged (and spending more money.)
Fast forward three years, and you'll be looking at the source of a page wondering how things got so bad.
- skydhash 10mo ago> Eventually you'll want to know what users are doing, and specifically why they're not doing what you expected them to do after you spent ages crafting the perfect user journeys around your app That's putting the cart before the horse. The way it's properly done is just to invite a few users and measure and track their interaction with your software. And this way you'd have good feedback instead of frustrating your real users with slow software.
- onion2k 10mo agoYeah, you'll do that, and get great feedback, and then when you roll it out to other users they'll do weird stuff you've not seen any of the test group try before. Users being weird are the fundamental root cause of all software problems. :)
- skydhash 10mo agoUsers can’t click a button that does not exist. It’s on product and engineering to curtail what the user can do. Optimizing for the happy path while not eliminating the incorrect flow is just bad software engineering.
- koakuma-chan 10mo agoYeah I agree. I bet that guy is using JavaScript and MongoDB or something, and he is wondering why things break.
- razakel 10mo agoYou forgot the best bit - not removing the ones you no longer use!