I had a very similar issue as well with Heroku. Their support option is buried away in the site. I had a few questions about billing that weren't clear. When I

I had a very similar issue as well with Heroku. Their support option is buried away in the site. I had a few questions about billing that weren't clear. When I did find it their customer service was just nasty. "He doesn't have time..." after the fact I was willing to spend a couple hundred dollars doing business with them. He told The irony here is heroku is owned by salesforce....