Tickets can still be opened by searching for something in the knowledge base, then scrolling to the bottom. Example: https://help.heroku.com/search/django+sett

Tickets can still be opened by searching for something in the knowledge base, then scrolling to the bottom. Example: https://help.heroku.com/search/django+settings https://help.heroku.com/search/django+settings That said, it is still way too difficult to find.