It appears I still can open a support request in https://help.heroku.com/tickets/new?query=ticket https://help.heroku.com/tickets/new?query=ticket What the new

It appears I still can open a support request in https://help.heroku.com/tickets/new?query=ticket https://help.heroku.com/tickets/new?query=ticket What the new interface appears to do is that it forces users to RTFM. Probably the first step every user in a self-serve system should do before opening a ticket. After you have searched for the info, then probably you should open a ticket. Now, if you have premium support. That is a whole new story.