What was much more shocking than the main point of the article was the statement "Comcast promised 768 kbps up and 8 Mbits down. That's what they delivered, mor

What was much more shocking than the main point of the article was the statement "Comcast promised 768 kbps up and 8 Mbits down. That's what they delivered, more or less reliably for several years. It seemed quite fast except when I was uploading 12 MB camera RAW files to a server. " I have had Comcast for about 6 years off and on (I keep moving, and they keep devouring local service providers) and have had problems with pretty much every tier of our interaction. We're supposed to have 10 Mbps and get maybe half that on a good day. When I call to ask them about it, they claim that their equipment just can't handle the loads of the area. They also have difficulty accepting that that is not my fault. On simple matters of installing a new router - customer service is a crapshoot at best. Anything beyond that, be prepared to be "transferred to a technical service representative"... often times more than once. It's not all bad though, we did get showtime for free about nine months longer than we were supposed to, karma, I guess.