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Sure it's clever. But it also means you can't repair the appliance without the manufacturer's server to decode it for you.
by imglorp 10mo ago
Sure it's clever. But it also means you can't repair the appliance without the manufacturer's server to decode it for you.
- thesuitonym 10mo agoIt doesn't require a server, it just requires knowing what the codes mean, same as blinking lights. Decoding it without help would be difficult for the average consumer, but it's not an impossible task.
- grepfru_it 10mo agoOwner of an LG washer that failed here. All the same diagnostics you can do at the machine, the phone home service allowed a remote engineer to diagnose as well. Things like drum rpm, tilt/knock sensors, uneven balance detection. Instead of paying a human $250 to come out and press buttons, they can do it remotely. I understand in the pessimistic age of John Deere, all remote diagnostics are bad, but that is not the case here. I was able to do all of the diagnosis myself to determine it was a bad stator and then replace it myself.
- yhager 10mo agoHow were you able to diagnose it yourself? Just through the error codes, or is there another interface available for non-technicians?
- grepfru_it 10mo agoYou enter diagnostic mode on the panel, there exists a service manual which describes the process