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That's some advanced gatekeeping right there. Where other appliances might have a blink code or several digit error display (Miele) to look up in a manual, the
by imglorp 10mo ago
That's some advanced gatekeeping right there. Where other appliances might have a blink code or several digit error display (Miele) to look up in a manual, the phone method tires you to the manufacturer.
- noAnswer 10mo agoThe support hotline will ask you to hold your phone towards the device. It is less error-prone (than a human) and contains more info than a blink code. I find it really clever.
- deleted 10mo ago[deleted]
- imglorp 10mo agoSure it's clever. But it also means you can't repair the appliance without the manufacturer's server to decode it for you.
- thesuitonym 10mo agoIt doesn't require a server, it just requires knowing what the codes mean, same as blinking lights. Decoding it without help would be difficult for the average consumer, but it's not an impossible task.
- grepfru_it 10mo agoOwner of an LG washer that failed here. All the same diagnostics you can do at the machine, the phone home service allowed a remote engineer to diagnose as well. Things like drum rpm, tilt/knock sensors, uneven balance detection. Instead of paying a human $250 to come out and press buttons, they can do it remotely. I understand in the pessimistic age of John Deere, all remote diagnostics are bad, but that is not the case here. I was able to do all of the diagnosis myself to determine it was a bad stator and then replace it myself.
- yhager 10mo agoHow were you able to diagnose it yourself? Just through the error codes, or is there another interface available for non-technicians?
- grepfru_it 10mo agoYou enter diagnostic mode on the panel, there exists a service manual which describes the process