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My telco requires that I receive an SMS on my eSIM to move it to new phone so... yeah. It's amazing if the phone for whatever reason doesn't work and that then

by izacus 10mo ago

My telco requires that I receive an SMS on my eSIM to move it to new phone so... yeah. It's amazing if the phone for whatever reason doesn't work and that then requires a long customer support call that might not work. The direct phone-to-phone transfter the devices offer is also blocked on the carrier. Another issue I had was (travel) eSIMs failing to provision because the carrier didn't whitelist my phone brand/model. The QR code was spent, my money gone and customer support nowhere to be found. I've never had such issues with pSIMs in decade before. It's ridiculous.

parliament32 10mo ago
> requires that I receive an SMS on my eSIM to move it to new phone So there's no CS path for lost/stolen/destroyed phones? That doesn't make sense, I'm sure it's a very frequent occurrence.
- Yizahi 10mo ago
  When I lost my phone with a physical sim, I had to go to the operator' office and answer a quiz about which three different numbers I've called and received and when exactly did that happened. Apparently I've failed and they demanded that I would bring a phone box with IMEI sticker on it (yes, the one which all "influencers" tell us we don't need to keep) and then they restored me my sim card. I imagine the same process would be required for the lost esim.
  - parliament32 10mo ago
    What country was this in? Quizzes and phone boxes sound.. odd. I've never heard of anything more complicated than rolling into your telco's nearest kiosk with your ID and them just provisioning a new one for you.
    - Yizahi 10mo ago
      Lost phone was in Ukraine. We have both prepaid sim-cards and contract sim-cards. Contract would work like you've describes. Prepaid is more complicated.
- izacus 10mo ago
  It's "call us" which is interesting to do without a working SIM. :) (The carrier is a M NO so they don't really have physical customer support either.)
a456463 10mo ago
Lost money on quite few esims this way.

by izacus 10mo ago

parliament32 10mo ago

> requires that I receive an SMS on my eSIM to move it to new phone So there's no CS path for lost/stolen/destroyed phones? That doesn't make sense, I'm sure it's a very frequent occurrence.

Yizahi 10mo ago
When I lost my phone with a physical sim, I had to go to the operator' office and answer a quiz about which three different numbers I've called and received and when exactly did that happened. Apparently I've failed and they demanded that I would bring a phone box with IMEI sticker on it (yes, the one which all "influencers" tell us we don't need to keep) and then they restored me my sim card. I imagine the same process would be required for the lost esim.
- parliament32 10mo ago
  What country was this in? Quizzes and phone boxes sound.. odd. I've never heard of anything more complicated than rolling into your telco's nearest kiosk with your ID and them just provisioning a new one for you.
  - Yizahi 10mo ago
    Lost phone was in Ukraine. We have both prepaid sim-cards and contract sim-cards. Contract would work like you've describes. Prepaid is more complicated.
izacus 10mo ago
It's "call us" which is interesting to do without a working SIM. :) (The carrier is a M NO so they don't really have physical customer support either.)

a456463 10mo ago

Lost money on quite few esims this way.