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I don't get what you mean. There are people who are great at bridging the customer-engineering gap. (Although we don't know what Tom was really like with custom
by viraptor 10mo ago
I don't get what you mean. There are people who are great at bridging the customer-engineering gap. (Although we don't know what Tom was really like with customers) There's skill to that kind of position. Bobs were the stereotypical consultants brought in to change things and cut costs without understanding the actual work. What does this have to do with defending CEOs?
- whstl 10mo ago> Although we don't know what Tom was really like with customers The movie makes it quite clear, actually. The Bobs were actually way better than the stereotypical layoff consultants. They even caught on the crazy management chain and the busywork generated by TPS reports. Sure they wanted to layoff good engineers, but doesn't invalidate the actual good findings.
- viraptor 10mo ago> The movie makes it quite clear, actually. Did we ever see him interacting with a customer? I don't remember that part and I can't find any clip of it. We see him in many other situations. We know he was not respected and was a weirdo in many ways, but that doesn't say anything about the quality of his customer communication.
- sallveburrpi 10mo agoHe admits himself he isn’t actually the one communicating with the customer, it’s his secretary
- viraptor 10mo agoI completely forgot that part, my bad!
- sallveburrpi 10mo agoWe do know that Tom actually didn’t really do anything, all the real work was done by his underlings. Similar to what most CEOs do. Of course it’s not always true, but like Christine Carrillo in the article i think it’s not a stretch to say that most CEOs don’t do that much; certainly not enough to warrant being paid 1000 times what their menials make