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My Galaxy Nexus (via Google Play)'s wifi broke after one month, just outside of the Google Play Store 30-day guarantee. No attempts at software changes fixed th
by avolcano 14y ago
My Galaxy Nexus (via Google Play)'s wifi broke after one month, just outside of the Google Play Store 30-day guarantee. No attempts at software changes fixed the issue; clearly something went bad in the hardware.
I've been delaying getting it fixed because it'll be a five week turnaround from Samsung support, according to forum posts regarding similar issues. It also sounds like Samsung's support is nightmarish.
Meanwhile, I'm sure if this had happened with my old iPhone 4 (which I'll be using while my GNex is away), I could have gone to the Apple Store about half an hour away and gotten it either replaced on the spot, or at least been able to work with an employee right there to get it sent out instead of having to go through the standard terrible warranty processes. Even if there was no Apple Store near me, I've never heard any complaints about Apple's phone support like I have about other manufacturers.
The point of all of this: while Google obviously won't have the retail support an Apple Store does, by having exclusive call centers regarding only a few devices, they'll be able to make sure their employees are better trained and their phone processes much more streamlined than the manufacturers ever could. In fact, maybe I'll just tough it out with my wifi-less phone until the new call center opens...
- nodata 14y agoYou bought something and quickly afterwards it broke? Don't repair, get a refund and buy it again. Easy.
- avolcano 14y agoGoogle has a 30-day guarantee for it. It broke on day 35. It's now under Samsung's 12-month limited warranty. No refunds, no exchanges, just repairs, unfortunately.
- s_henry_paulson 14y agoDid you try to contact Google's refund people and ask about this? I would be surprised if they turned you away. If they did turn you away, you might want to think about getting a credit card with purchase protection. All Amex cards, and some Visa and MasterCards have this feature. If the merchant won't give you your money back within 90 days of your purchase, just contact your card company and they'll give you the money.
- nodata 14y agoIt doesn't matter what the guarantee on it is. Unless it's different in the States...
- eitally 14y agoI had to send in my Galaxy Tab 10.1 for service and it was returned to me within 10-14 calendar days, which I thought was pretty reasonable. No difficulty whatsoever -- I got an RMA# from Samsung via a short online chat, sent them the tablet, and voila.