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The warranty suggests that Framework would "ship the laptops back to [their] facility and repair them, at [their] expense," as you said they should. Did that no
by sowbug 10mo ago
The warranty suggests that Framework would "ship the laptops back to [their] facility and repair them, at [their] expense," as you said they should. Did that not happen while your warranty period was in effect?
https://frame.work/warranty https://frame.work/warranty
- rwbt 10mo agoNope. I don't think they even recognized the defect till many years later (probably for legal reasons?). For users, that were still under warranty - they offered free RTC batteries (which also stopped working later). Either way, I won't buy anything from them going forward.
- simpaticoder 10mo agoNo, it did not. And you had one of their representatives in this thread verify that fact. They expected you to do the repair with a soldering iron.
- sowbug 10mo agoMy question was about what happened during your warranty period. nrp's response was independent of warranty obligations.
- rwbt 10mo agoThey just offered free batteries.
- simpaticoder 10mo agoThe issue did not arise until after the warranty period expired. The manufacturing flaw drained the real-time clock battery which lasted about a year. Their first fix was to send a new battery; the second fix was a soldering job. I am not a lawyer, but this does not seem like it is legal. The manufacturing flaw was present from the beginning but was masked by the battery's charge.