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Rogers is actually pretty ridiculous. I was about to make a post about this, but: Rogers also sends text message spam every month. You can't opt out. I have ca

Rogers is actually pretty ridiculous. I was about to make a post about this, but: Rogers also sends text message spam every month. You can't opt out. I have called on 4 separate occasions and spoken to a manager, asking to be opted out of the spam. The first few times, they apologized and told me I'd be taken off the list. After I wasn't, I asked to speak to a manager, who called me back. He told me, "Sir, that isn't spam. Those are Rogers marketing messages." After I told him that I, the customer, considered it spam and would no longer like to receive them, he told me, "I will forward your request to our marketing department, and they will determine whether it is spam." Best company.

FreeKill 14y ago
It's pretty amazing when you think about it. Not only do they already have you on the hook for at least 50 bucks a month (on the low end for most people) but they are also pushing you advertising to make even more. You are completely just the commodity to them since they've had such a huge opportunity to control the market in Canada. They know it's hard for you to go somewhere else, so they have zero incentive to offer a quality user experience.
redthrowaway 14y ago
I've passed up the 4S, the 5, and the S3 just so I can let my contract run out in December and not have to deal with them anymore. What I wouldn't give for some real competition in the mobile provider space.
- oalders 14y ago
  If only there were something even resembling competition in the Canadian mobile space. I'm not sure if Rogers is better or worse than Bell or Telus, because to me they're all pretty bad. Recently, Bell customer service called my other out of the blue and talked her into getting a new package for her long distance on her land line. She's a senior citizen on a fixed income and she was under the impression that this was a cheaper plan. It turns out this wasn't a better plan at all. When she tried to cancel the plan she was told that she was on a contract and would have to pay an early termination fee. The really great part is that she was never told that she was under contract and she never signed anything. There was apparently something in the fine print of the paperwork they sent her after the phone solicitation that said "we sent you this, so consider yourself as having agreed to a contract". I couldn't believe it, so I called Bell customer service myself and I got the same response. She switched providers and refused to pay the fee (over $100), but Bell debited her bank account anyway, since she had set up pre-authorized billing. Nice way of doing business.
  - steve8918 14y ago
    You have up to 60 days to dispute anything taken out of your bank account via ACH. If I were you, I would pursue that route.
  - Shenglong 14y ago
    You can also file a complaint with the CCTS: http://www.ccts-cprst.ca/ http://www.ccts-cprst.ca/ They've helped me in the past with stupid things Rogers and Bell have done, but they don't have any legitimate power. I'm usually for deregulation, but this market is too highly monopolized. What I'd give for a FCC
tensor 14y ago
I once lived in an apartment building that had a special deal going with Rogers. Although the building had no soliciting in general, Rogers was the exception. I learned from the management that they kept a list of tenants who were not customers and their goal was to convert every single one. Monthly flyers under my apartment door were annoying. Visits from actual Rogers reps to my door were also annoying. But once they even resorted to having a crude printout shoved under my door with "NOTICE FROM MANAGEMENT" on it. Sure looked like a notice from the landlord, but turned out to be another Rogers ad. They also once tried to call me. I asked to be taken off their list and the guy actually had the audacity to argue with me about why I would want that and why I don't want their service. The only way out was for me to resort to repeating "Take me off your list" over and over until he finally did. It's really an awful company.
Breakthrough 14y ago
Haha I remember getting my first spam text message from them, and wondering to myself, "What is this garbage? Why am I paying over $65 a month, only to be sent more messages about how I can give them more money?" This year however, Rogers got a student internet plan which is almost equivalent to TekSavvy (~$5 more expensive, but it's 300GB of bandwidth). At least they're getting the message, albeit very slowly.

FreeKill 14y ago

It's pretty amazing when you think about it. Not only do they already have you on the hook for at least 50 bucks a month (on the low end for most people) but they are also pushing you advertising to make even more. You are completely just the commodity to them since they've had such a huge opportunity to control the market in Canada. They know it's hard for you to go somewhere else, so they have zero incentive to offer a quality user experience.

redthrowaway 14y ago

I've passed up the 4S, the 5, and the S3 just so I can let my contract run out in December and not have to deal with them anymore. What I wouldn't give for some real competition in the mobile provider space.

oalders 14y ago
If only there were something even resembling competition in the Canadian mobile space. I'm not sure if Rogers is better or worse than Bell or Telus, because to me they're all pretty bad. Recently, Bell customer service called my other out of the blue and talked her into getting a new package for her long distance on her land line. She's a senior citizen on a fixed income and she was under the impression that this was a cheaper plan. It turns out this wasn't a better plan at all. When she tried to cancel the plan she was told that she was on a contract and would have to pay an early termination fee. The really great part is that she was never told that she was under contract and she never signed anything. There was apparently something in the fine print of the paperwork they sent her after the phone solicitation that said "we sent you this, so consider yourself as having agreed to a contract". I couldn't believe it, so I called Bell customer service myself and I got the same response. She switched providers and refused to pay the fee (over $100), but Bell debited her bank account anyway, since she had set up pre-authorized billing. Nice way of doing business.
- steve8918 14y ago
  You have up to 60 days to dispute anything taken out of your bank account via ACH. If I were you, I would pursue that route.
- Shenglong 14y ago
  You can also file a complaint with the CCTS: http://www.ccts-cprst.ca/ http://www.ccts-cprst.ca/ They've helped me in the past with stupid things Rogers and Bell have done, but they don't have any legitimate power. I'm usually for deregulation, but this market is too highly monopolized. What I'd give for a FCC

tensor 14y ago

I once lived in an apartment building that had a special deal going with Rogers. Although the building had no soliciting in general, Rogers was the exception. I learned from the management that they kept a list of tenants who were not customers and their goal was to convert every single one. Monthly flyers under my apartment door were annoying. Visits from actual Rogers reps to my door were also annoying. But once they even resorted to having a crude printout shoved under my door with "NOTICE FROM MANAGEMENT" on it. Sure looked like a notice from the landlord, but turned out to be another Rogers ad. They also once tried to call me. I asked to be taken off their list and the guy actually had the audacity to argue with me about why I would want that and why I don't want their service. The only way out was for me to resort to repeating "Take me off your list" over and over until he finally did. It's really an awful company.

Breakthrough 14y ago

Haha I remember getting my first spam text message from them, and wondering to myself, "What is this garbage? Why am I paying over $65 a month, only to be sent more messages about how I can give them more money?" This year however, Rogers got a student internet plan which is almost equivalent to TekSavvy (~$5 more expensive, but it's 300GB of bandwidth). At least they're getting the message, albeit very slowly.