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Interesting, I regularly use chat-based support on amazon.ca to speak with (what I presume is) a real human after none of the control flow paths adequately reso

Interesting, I regularly use chat-based support on amazon.ca to speak with (what I presume is) a real human after none of the control flow paths adequately resolve my issue. I've always found the support quick to reply and very helpful. Granted, it's been 1-2 weeks since I had an issue, so it may have changed since then, or it could be only released to a subset of users.

b112 9mo ago
I wonder if I'm stuck on the (A)wseome/(B)ad side of A/B testing.
awad 9mo ago
Amazon is generally good at 1) resolving an issue in your favor and 2) getting you to a human if needed but gosh does it feel like I've taken a different path to do so every single time I'ever needed support.