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Beyond true. I wonder what Amazon's goals are, as an example. Currently, at least on the .ca website, there is no way to even get to chat to fix problems. Al

by b112 10mo ago

Beyond true. I wonder what Amazon's goals are, as an example. Currently, at least on the .ca website, there is no way to even get to chat to fix problems. All their spider text of help options, now always lead back to the return page. So it's call them (which you can only find the number via Google.) I suspect they're so disfunctional, that they don't understand why the massive uptick in calls, so then they slap AI in via phone too. And so now that's slow and AI drivel. I guess soon I'll just have to do chargebacks!? Eg, if a package is missing or whatever.

Antoniocl 10mo ago
Interesting, I regularly use chat-based support on amazon.ca to speak with (what I presume is) a real human after none of the control flow paths adequately resolve my issue. I've always found the support quick to reply and very helpful. Granted, it's been 1-2 weeks since I had an issue, so it may have changed since then, or it could be only released to a subset of users.
- b112 10mo ago
  I wonder if I'm stuck on the (A)wseome/(B)ad side of A/B testing.
- awad 10mo ago
  Amazon is generally good at 1) resolving an issue in your favor and 2) getting you to a human if needed but gosh does it feel like I've taken a different path to do so every single time I'ever needed support.