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One problem is once you’re in deep building a phone IVR workflow beyond X or Y (yes, these are intentional), callers don’t care about some deep and featured inp
by 9x39 10mo ago
One problem is once you’re in deep building a phone IVR workflow beyond X or Y (yes, these are intentional), callers don’t care about some deep and featured input menu. They just mash 0 or pick a random option and demand a human finish the job and transfer them - understandably.
When you’re committed to phone intent complexity (hell), the AI assisted options are sort of less bad since you don’t have to explain the menu to callers, they just make demands.
- tartoran 10mo agoWhat if the goal is to keep gaslighting you until you give up your demands?
- 9x39 10mo agoMost voice agents for large companies are a calculated game to deter customers from expensive humans as we know, but not always. Sort of like how Jira can be a streamlined tool or a prison of 50-step workflows, it's all up to the designer.
- 8note 10mo agoyou bought something from the wrong company, and you arent gonna get helped by phone, bot, or person