We are looking at Zendesk. Heard good things about it and think it might just be the ticket. I have used the "Free" version, but the $19/month one agent might w

We are looking at Zendesk. Heard good things about it and think it might just be the ticket. I have used the "Free" version, but the $19/month one agent might work for us instead. You get the flexibility of your own email address (your domain).