I use zendesk for direct support and get satisfaction for everything else. My email, telephone and skype are on all emails sent from me and I openly encourage u

I use zendesk for direct support and get satisfaction for everything else. My email, telephone and skype are on all emails sent from me and I openly encourage users to contact me however for help. I think the key to support is to be lightening quick. If its taken over 4 hours you're failing