> Corollary: Instead of asking “Are you sure it’s turned on?”, ask them to turn it off and back on. This is a two-for-one: sometimes it is turned on, and somet

> Corollary: Instead of asking “Are you sure it’s turned on?”, ask them to turn it off and back on. This is a two-for-one: sometimes it is turned on, and sometimes restarting it actually does resolve the problem (at least temporarily) anyway.