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Just before Covid when everything was cancelled I booked some tickets through Kiwi and it was the worst decision - I spent year (!) getting my money back. I'm n
by jakubmazanec 10mo ago
Just before Covid when everything was cancelled I booked some tickets through Kiwi and it was the worst decision - I spent year (!) getting my money back. I'm not saying Ryanair is a good company, but for their flight (i.e. one of those which I booked through Kiwi) they reimbursed me immediately. The second flight was EasyJet and they said they already sent the refund to Kiwi, while Kiwi said they got nothing. In the end it was Kiwi who sent me the rest, and in my view they truly are parasites (they also got a Covid loan from the Czech government). Maybe in the days of Skypicker when their search engine was good they provided some value, but nowadays I advise everyone to avoid them.
- Y_Y 10mo agoHad a very similar experience with eDreams. Absolute scammers, in hindsight it was foolish to trust an unnecessary middleman.
- dcminter 10mo agoYes, after the flurry of Covid cancellations I avoid using OTAs. Where we had flights booked direct with the airlines getting our money back was much swifter than where we had gone through an intermediary. Also EU bookings were much quicker to refund than US ones.
- jonathantf2 10mo agoI booked direct on Ryanair.com and they refused to refund our tickets because the flight technically ran even though we weren’t legally allowed to leave our homes. Lesson learned, I’ve got travel insurance now
- beAbU 10mo agoHave you tried a credit card charge back?
- jonathantf2 10mo agoDid it on debit card, another lesson learned.
- philipwhiuk 10mo agoCompare and contrast with: https://news.ycombinator.com/reply?id=46364852 https://news.ycombinator.com/reply?id=46364852
- jakubmazanec 10mo agoWhat's there to contrast? It's basically the same experience as I had.