There's some irony to be found here. More likely than not, someone just like the OP built the bug tracking app that encourages clients/customers/users to give n

There's some irony to be found here. More likely than not, someone just like the OP built the bug tracking app that encourages clients/customers/users to give negative feedback and report problems. This is also highly apparent in social apps (e.g. Facebook, Twitter, Yelp, etc). We encourage negative feedback when we give people a platform to do so. For better or worse, a lot of what we create is simply enabling the insatiable devil inside of people. It sucks, but most people are unhappy and they will always look for another avenue to vent their frustrations. We just turned it into an easy-to-use textbox that's available 24/7. You cannot expect people to be positive when the thing you gave them (seemingly, from their perspective) encourages negativity. All that aside, you can't let people get to you. The world is getting increasingly judgmental and you just have to roll with the punches.