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They failed to deliver a Pixel phone to me - they never even tried to deliver it and the status said "permanent delivery failure" so I assumed they'd automatica

by nippoo 10mo ago

They failed to deliver a Pixel phone to me - they never even tried to deliver it and the status said "permanent delivery failure" so I assumed they'd automatically refund me. Fast forward a few months, I never received a refund and they claim they have no record any more. I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse... (if anyone from Amazon is reading this, my email is in my bio!)

robin_reala 10mo ago
For $1k stolen from me I think I’d go with not shopping at Amazon again, tbh.
- mynameisash 10mo ago
  Yeah, I get that Amazon is incredibly convenient, but $1000 is $1000 no matter which company takes it from you. If some local mom and pop shop effectively stole $1000 from me, you can bet your ass I'd never patronize them again.
  - II2II 10mo ago
    They never said they continued to patronize Amazon. Given the thread kicked off with claims about loosing access to DRMed content due to an unrelated delivery/payment issue, the person involved may be concerned about loosing access to digital content. Some people spend a lot of money on books, movies, etc.. The $1000 may be a drop in the bucket.
    - oxzidized 10mo ago
      > I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse... To some this could imply they wanted to continue doing business with Amazon, so accepted the theft. Not losing access is, in a way, continuing to do business. Not sure if that's what they meant, but I can see it being interpreted as such.
      - brewdad 10mo ago
        Maybe not continue to do business with them but rather not lose access to their past purchases tied to their Amazon account.
  - asdff 10mo ago
    Amazon has no moat today. What is even unique on amazon store these days? Fake chinese crap is what. Which you can also find on ebay, same item same product photos and probably still shipped to you in 2-4 days like what prime has been reduced to. If you can wait you can opt for the 3 weeks from china option at literally a quarter the cost.
everdrive 10mo ago
That should be the last straw. In the least, why haven't you closed your account?
philo_sophia 10mo ago
Just ask for the refund. If they lock your account you can always make a new one (gonna be a scary day when that isn't possibl cuz they use biometrics or something.....). But if they just close your account in response to asking for a rightful refund.... Literal thievery
gorbachev 10mo ago
Something similar happened to me. The delivery company returned two packages, two separate orders, as damaged back to Amazon. They were marked as "delivered". They automatically refunded just one item in one of the returned orders. I had to call them to get a refund for all the items on all the orders, and even then they had a lot of difficulty figuring out what was happening. Isn't Amazon supposed to be a world leader (maybe after Walmart) in this stuff?
- nijave 10mo ago
  Not too long ago I received an empty package from Amazon but luckily it was a low price item and they reshipped it without fuss. Not sure what you'd do in such a scenario if they tried to fight it
- tryauuum 10mo ago
  the bigger the company is the less they can invest in customer support. Because what the client will do anyway, leave them to some alternative? sue them? very unlikely
deltaburnt 10mo ago
Much less money lost, but Amazon is notorious for not providing free game codes that are supposed to be included with GPU purchases. The customer rep at first apologized and offered a small refund (less than the cost of the game). A later rep started implying I was trying to defraud Amazon. Many people online share similar experiences. Wonder how much money this wide-scale fraud saves them.
- TreeInBuxton 10mo ago
  Amazon doing dodgy things with PC parts is why I will no longer purchase them from there - I'll happily take the extra £10-20 hit to buy it from another "proper" retailer (ie, Scan or Overclockers here in the UK), knowing that issues can be resolved more easily
dust-jacket 10mo ago
No, this is silly. Don't do this. You absolutely keep pushing for a refund and go via you CC provider if they don't respond.
- barbazoo 10mo ago
  And risk being locked out of the world’s online marketplace and all of Amazon’s other businesses? Maybe a bit hyperbolic but that’s where we are headed for sure.
  - MaKey 10mo ago
    For $1000 I'd definitely risk it and kick up a fuss about it if they locked me out.
  - nightshift1 10mo ago
    It's perfectly feasible to never use Amazon. I don't know your situation, but i think people should go out more and prefer quality over quantity. Most of the stuff that Amazon sell is crap anyway.
    - jolmg 10mo ago
      > but i think people should go out more and prefer quality over quantity Whether you find higher quality in your local area depends on your local area and what you're buying. More generally applicable, you can find higher quality with independent online stores.
  - Nextgrid 10mo ago
    Have you never been banned in a video game and wanted to get back in? You create a new account and call it a day. It's not like you should feel bad about playing dirty with a company that considers it fine to just steal $1k.
  - codersfocus 10mo ago
    The world's marketplace is alibaba.com, or aliexpress.com for individual orders. You can find 99% of the junk on amazon on aliexpress for a lower price, though without prime shipping.
MaKey 10mo ago
It seems wild to me to just accept a loss of $1000 for something that isn't your fault. I'd be persistent in each contact with Amazon and if you're really not getting anywhere I'd go to small claims court or do a chargeback.
- gambiting 10mo ago
  Like, I know there are some really rich people around, obviously you see them driving around in fancy cars and living in big houses, but you kinda forget that some people can just lose $1000 and ignore it like it's nothing. Crazy.
mgr86 10mo ago
wait is your email really username@username.net? I registered java.lang.string (at) gmail back when I was learning java 20+ years ago. Haven't really used it in over a decade though.
delfinom 10mo ago
File in small claims court, they can't ban you for that and they have to send someone out
- singpolyma3 10mo ago
  They can ban you for any reason they want
crazygringo 10mo ago
Man, for $1000 I'd definitely be checking to make sure it got refunded, and manually requesting a refund after a week had passed. Waiting a few months is not smart because not every delivery service is going to store the delivery status details. I've generally found that after 3 months, data starts disappearing from services and refund options can become technically impossible. Like, on eBay, even if a seller wants to refund you after more than 90 days, they can't. Part of this is for accounting too -- at some point you just have to be able to definitively close the books and say here are the sales we made, that number isn't going down in the future because of potential outstanding returns.
deleted 10mo ago
[deleted]
b8 10mo ago
Just reach out to andy or bezos and the executive team will reach out and fix it.
EbNar 10mo ago
No way I'd give away 1000 € in exchange to be allowed to buy from some store. Actually, I don't even have an Amazon account, but if I did, I'd prefer to be banned than to burn 1000 € like that.
onemoresoop 10mo ago
> so instead I accept they've just stolen $1000 from me with no recourse... So you basically approve of this behavior. I personally learned some time ago to stay away from these companies.
fencepost 10mo ago
Amazon no longer having a record of it is absurd given the volume of data they store about all transactions. For a phone in particular I'd be demanding serial number/IMEI information for the police report and ensuring that the stolen phone was properly reported as stolen. Since they record all of that when they ship it should be readily available.

by nippoo 10mo ago

robin_reala 10mo ago

For $1k stolen from me I think I’d go with not shopping at Amazon again, tbh.

mynameisash 10mo ago
Yeah, I get that Amazon is incredibly convenient, but $1000 is $1000 no matter which company takes it from you. If some local mom and pop shop effectively stole $1000 from me, you can bet your ass I'd never patronize them again.
- II2II 10mo ago
  They never said they continued to patronize Amazon. Given the thread kicked off with claims about loosing access to DRMed content due to an unrelated delivery/payment issue, the person involved may be concerned about loosing access to digital content. Some people spend a lot of money on books, movies, etc.. The $1000 may be a drop in the bucket.
  - oxzidized 10mo ago
    > I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse... To some this could imply they wanted to continue doing business with Amazon, so accepted the theft. Not losing access is, in a way, continuing to do business. Not sure if that's what they meant, but I can see it being interpreted as such.
    - brewdad 10mo ago
      Maybe not continue to do business with them but rather not lose access to their past purchases tied to their Amazon account.
- asdff 10mo ago
  Amazon has no moat today. What is even unique on amazon store these days? Fake chinese crap is what. Which you can also find on ebay, same item same product photos and probably still shipped to you in 2-4 days like what prime has been reduced to. If you can wait you can opt for the 3 weeks from china option at literally a quarter the cost.

everdrive 10mo ago

That should be the last straw. In the least, why haven't you closed your account?

philo_sophia 10mo ago

Just ask for the refund. If they lock your account you can always make a new one (gonna be a scary day when that isn't possibl cuz they use biometrics or something.....). But if they just close your account in response to asking for a rightful refund.... Literal thievery

gorbachev 10mo ago

Something similar happened to me. The delivery company returned two packages, two separate orders, as damaged back to Amazon. They were marked as "delivered". They automatically refunded just one item in one of the returned orders. I had to call them to get a refund for all the items on all the orders, and even then they had a lot of difficulty figuring out what was happening. Isn't Amazon supposed to be a world leader (maybe after Walmart) in this stuff?

nijave 10mo ago
Not too long ago I received an empty package from Amazon but luckily it was a low price item and they reshipped it without fuss. Not sure what you'd do in such a scenario if they tried to fight it
tryauuum 10mo ago
the bigger the company is the less they can invest in customer support. Because what the client will do anyway, leave them to some alternative? sue them? very unlikely

deltaburnt 10mo ago

Much less money lost, but Amazon is notorious for not providing free game codes that are supposed to be included with GPU purchases. The customer rep at first apologized and offered a small refund (less than the cost of the game). A later rep started implying I was trying to defraud Amazon. Many people online share similar experiences. Wonder how much money this wide-scale fraud saves them.

TreeInBuxton 10mo ago
Amazon doing dodgy things with PC parts is why I will no longer purchase them from there - I'll happily take the extra £10-20 hit to buy it from another "proper" retailer (ie, Scan or Overclockers here in the UK), knowing that issues can be resolved more easily

dust-jacket 10mo ago

No, this is silly. Don't do this. You absolutely keep pushing for a refund and go via you CC provider if they don't respond.

barbazoo 10mo ago
And risk being locked out of the world’s online marketplace and all of Amazon’s other businesses? Maybe a bit hyperbolic but that’s where we are headed for sure.
- MaKey 10mo ago
  For $1000 I'd definitely risk it and kick up a fuss about it if they locked me out.
- nightshift1 10mo ago
  It's perfectly feasible to never use Amazon. I don't know your situation, but i think people should go out more and prefer quality over quantity. Most of the stuff that Amazon sell is crap anyway.
  - jolmg 10mo ago
    > but i think people should go out more and prefer quality over quantity Whether you find higher quality in your local area depends on your local area and what you're buying. More generally applicable, you can find higher quality with independent online stores.
- Nextgrid 10mo ago
  Have you never been banned in a video game and wanted to get back in? You create a new account and call it a day. It's not like you should feel bad about playing dirty with a company that considers it fine to just steal $1k.
- codersfocus 10mo ago
  The world's marketplace is alibaba.com, or aliexpress.com for individual orders. You can find 99% of the junk on amazon on aliexpress for a lower price, though without prime shipping.

MaKey 10mo ago

It seems wild to me to just accept a loss of $1000 for something that isn't your fault. I'd be persistent in each contact with Amazon and if you're really not getting anywhere I'd go to small claims court or do a chargeback.

gambiting 10mo ago
Like, I know there are some really rich people around, obviously you see them driving around in fancy cars and living in big houses, but you kinda forget that some people can just lose $1000 and ignore it like it's nothing. Crazy.

mgr86 10mo ago

wait is your email really username@username.net? I registered java.lang.string (at) gmail back when I was learning java 20+ years ago. Haven't really used it in over a decade though.

delfinom 10mo ago

File in small claims court, they can't ban you for that and they have to send someone out

singpolyma3 10mo ago
They can ban you for any reason they want

crazygringo 10mo ago

Man, for $1000 I'd definitely be checking to make sure it got refunded, and manually requesting a refund after a week had passed. Waiting a few months is not smart because not every delivery service is going to store the delivery status details. I've generally found that after 3 months, data starts disappearing from services and refund options can become technically impossible. Like, on eBay, even if a seller wants to refund you after more than 90 days, they can't. Part of this is for accounting too -- at some point you just have to be able to definitively close the books and say here are the sales we made, that number isn't going down in the future because of potential outstanding returns.

deleted 10mo ago

[deleted]

b8 10mo ago

Just reach out to andy or bezos and the executive team will reach out and fix it.

EbNar 10mo ago

No way I'd give away 1000 € in exchange to be allowed to buy from some store. Actually, I don't even have an Amazon account, but if I did, I'd prefer to be banned than to burn 1000 € like that.

onemoresoop 10mo ago

> so instead I accept they've just stolen $1000 from me with no recourse... So you basically approve of this behavior. I personally learned some time ago to stay away from these companies.

fencepost 10mo ago

Amazon no longer having a record of it is absurd given the volume of data they store about all transactions. For a phone in particular I'd be demanding serial number/IMEI information for the police report and ensuring that the stolen phone was properly reported as stolen. Since they record all of that when they ship it should be readily available.