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That’s helpful context, thanks. In practice, when incidents happen, where do people actually go to reconstruct the “why”? Is it mostly Slack archaeology and ask
by curious_sre 11mo ago
That’s helpful context, thanks.
In practice, when incidents happen, where do people actually go to reconstruct the “why”? Is it mostly Slack archaeology and asking senior engineers, or is there something else that works better?
- toomuchtodo 11mo agoAs you said, chat logs, logging source of truth, and any context that can be provided by subject matter experts on the system(s) in question. Google's SRE resources on this topic are somewhat helpful, consider reviewing and evaluating for your environment. https://sre.google/workbook/postmortem-culture/ https://sre.google/workbook/postmortem-culture/ https://sre.google/sre-book/postmortem-culture/ https://sre.google/sre-book/postmortem-culture/