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Already, today, human customer support agents' performance is measured in ticket resolution, and the Goodhart's Law consequences of that are trivial visible to
by deathanatos 10mo ago
Already, today, human customer support agents' performance is measured in ticket resolution, and the Goodhart's Law consequences of that are trivial visible to anyone that's ever tried to get a ticket actually resolved, as opposed to simply marked "resolved" in a ticketing system somewhere…
- rajvarkala 10mo agoWe just give today's human performance metrics to AI agents. AI agent developers internally have a metric they are targeting to improve. That itself violates goodhart law.