3 ms·
You get what you measure. The bot might be really bad and customers close the chat and it gets counted as success etc.
by wood_spirit 10mo ago
You get what you measure. The bot might be really bad and customers close the chat and it gets counted as success etc.
- rajvarkala 10mo agoThe same applies to human agents as well. Humans are incentivised differently ? How? The same oversight mechanism that applies to humans cannot correct the flaws of AI agents?
- wood_spirit 10mo agoExcept the meta reason for employing AI for these use cases is to stop employing the humans?