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Props to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, chec
by dinkleberg 10mo ago
Props to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, checked the status page and sure enough there was an outage.
This should be a given for any service that others rely on, but sadly this is seldom the case.
- arach 10mo agoSame as you and I was glad to see the status page - hit subscribe on updates Claude user base believes in Sunday PM work sessions
- exe34 10mo agohah I ran out of tokens a bit before it hit I reckon.
- rnewme 10mo agosame here, and I just got started, Hm..
- airstrike 10mo agoSunday PM builder, reporting in.
- gwd 10mo agoAs a solo bootstrapped founder, I take my sabbath sundown on Saturday to sundown on Sunday. Sunday evening therefore is generally the start of my work week.
- taytus 10mo agoSunday? What is that?
- LanceH 10mo agoConfusingly, I was trying to debug something with a 529, and this outage really had me going for a minute.
- cevn 10mo agoThe 529 is coming from inside the house?!
- fragmede 10mo agoSeldom? Most status pages I've seen do eventually get updated, just not within that first critical 3 minutes.
- deleted 10mo ago[deleted]
- palcu 10mo agoThank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic. I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.
- aduwah 10mo agoTake my condolences, Sunday outages are rough
- koakuma-chan 10mo agoIt's important for companies to use their own products.
- awesome_dude 10mo agoUnless using your own dogfood prevents you from fixing it if it breaks https://www.theguardian.com/technology/2021/oct/05/facebook-outage-what-went-wrong-and-why-did-it-take-so-long-to-fix https://www.theguardian.com/technology/2021/oct/05/facebook-... I have a memory that Slack fell into this trap too (I could be wrong)
- antonvs 10mo agoNow I’m imagining the folks at Slack gritting their teeth and using MS Teams
- hiddencost 10mo agoFacebook notoriously had to cut open the doors to one of their data centers. Google SRE still keeps IRC available in case of an emergency.
- nrhrjrjrjtntbt 10mo agoSweet. Hopefully it is more than instinct but a codified at Anthropic. I.e. a graduate engineer with little experience can assess and raise incident if needed.
- deleted 10mo ago[deleted]
- Buttons840 10mo ago"There's a problem and we already know about it" is so much better than "there's a problem and we don't know about it and/or are hoping it will magically go away and that we won't be embarrassed".
- dpkirchner 10mo ago"If we admit to it we may have to compensate per SLAs, so dishonesty it is!"
- smcleod 10mo agoIndeed! I checked their status page within 2 minutes of having issues and it was updated to show they had detected it.