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As you are in Australia you might get somewhere if you lodge a complaint with Consumer Affairs https://www.accc.gov.au/ https://www.accc.gov.au/ And there are
by petersumskas 10mo ago
As you are in Australia you might get somewhere if you lodge a complaint with Consumer Affairs
https://www.accc.gov.au/ https://www.accc.gov.au/
And there are also separate bodies for each state.