> when metrics aren’t correctly setup. All management is about massaging metrics, things are getting 'better', here, see this chart. It is going up/down. Execu

> when metrics aren’t correctly setup. All management is about massaging metrics, things are getting 'better', here, see this chart. It is going up/down. Executive (VP+): I like to see a burndown chart (or some other format). I want a dog in a cat form factor. Next meeting: Burndown chart