Nightmare. The stories of online-only service failures are legion. And yet if you can get face to face support, even one person can do so much. The gap is infu

Nightmare. The stories of online-only service failures are legion. And yet if you can get face to face support, even one person can do so much. The gap is infuriating. I didn’t notice, do you have a Brick and Mortar Apple Store you can visit? I can’t help thinking this as I read the post. Of course this is not a physical hardware issue. Where a store employee could just hand you, say, a new phone. This is on the level of getting a slot on Tim Cook’s day planner, though I imagine the person with the ability to fix this is an underling many levels down Cook on the org chart.