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I can confirm the same kind of experience with Microsoft stores with the one just outside Chicago. When I first saw it I wondered why they would even open such
by bpatrianakos 14y ago
I can confirm the same kind of experience with Microsoft stores with the one just outside Chicago. When I first saw it I wondered why they would even open such a store when Microsoftt products don't really lend themselves to a branded store. I speculated that they just saw how well the Apple store did and decided to copy just like they copy a lot of things competitors do (for better or worse, I'm not saying its bad/good, right/wrong). Then another more plausible thought came to mind. This could be a way to get people to believe there's no difference between Apple and Microsoft. In fact I have this creeping feeling they actually want to confuse people into thinking its the same store. In my case there was an Apple store on the opposite end of the same mall. Think about it. Both stores are eerily similar on first glance. They both have just a big logo outside with an open floor plan and a bunch of products on tables. My own mother who loves Apple products, owns a few, but is still not a tech savvy person asked me "Is that the new Apple store?". It reminded me of the way Samsung designed and packaged some of their phones and tablets in such a way that "moms who always buy the wrong thing for Christmas" are tricked into thinking a tablet is an iPad because it looks like an iPad. In this case it almost seems like the idea is to get people to buy a laptop/phome/whatever from the Microsoft store because it looks like the Apple store and therefor if it looks the same it must be the same.
But the problem with a dedicated Microsoft store is that You can buy a Microsoft product anywhere. There's no difference in terms of products between a Microsoft store and a Best Buy, Wal Mart, Target, any cell phome carrier's store, and electronics shops in general. The products in a MS store is just a subset of what you can get anywhere else. Now contrast this with the experience of buying an Apple product. There's a consistent experience and consistent branding across the board. There's the Apple store which is the ultimate controlled experience and even when you buy an Apple product elsewhere there's still consistency. For example, if you buy an Apple product from Best Buy there's a dedicated Apple area that is specially set up and designed like a mini Apple store even if it's a single table with an iMac and a MacBook. The table is the same table as the one at the Apple store and so are the tags (iPads with prices and specs) and there's even a little wall that looks like a chunk of Apple Store.
There's always consistent branding with Apple too. Even if you buy an iMac out the back of some guys truck! That's because all their products have a distinct look and the little apple logo. You can't buy an HP Mac or a Lenovo MacBook Air. If it's an Apple then it's an Apple from top to bottom and there's no other logos or branding anywhere.
This is why a Microsoft Store not only doesn't make sense but makes it look like an attempt to copy, confuse, mislead, or create a false equivalency between the Microsoft and Apple brands. Now that Microsoft looks like its going to start manufacturing it's own hardware like with the new Surface it would make sense but until they can fill a store with Microsoft manufactured products first and foremost with a few sections for third party accessories then it looks more like a cheap way to ride someone else's coat tails.
- corporalagumbo 14y agoNice analysis. Just to be fair, Microsoft has been making hardware for a long time now - myriad keyboards, mice, other accessories, and of course the Xbox.
- aggie 14y agoI first saw a Microsoft store at the Stanford Shopping Center (Palo Alto, CA), right next to the Apple store. At Valley Fair (Santa Clara, CA), I noticed a Microsoft store and my friend commented how it looked like an Apple store. I looked around and sure enough there was an Apple store 30 feet away. Microsoft isn't trying to be subtle at all, which seems to support your theory.
- gfodor 14y agoYeah the Microsoft store in Palo Alto is pretty embarrassing. You notice two things immediately since you can visibly compare just by turning your head. First, it's a carbon copy of the Apple store's design. Second, the Apple store has tons of people in it and the Microsoft store is empty.
- mitchty 14y agoIf you've ever been to the Mall of America, its even more blatant. The Microsoft store is directly across from the Apple store. I was in there once when I got my 4s, and decided why not pick up Forza 4 while I was there. It was a bit surreal, the overall experience of walking in and telling an associate: I want X was markedly different. This store unlike the Boston store, was almost dead except for people playing xbox, and browsing the web on the computers.
- madrona 14y agoSame deal in the University Village store near University of Washington. They even set up a tent to pitch to the standing queue for the latest iThing du jour.
- iskander 14y agoSame thing in Seattle! I went to an Apple Store there with a friend and we found an Microsoft store across the parking lot. The exterior and some of the decor were similar, but the Microsoft products were much more haphazard (different brands, OS versions, some weren't working, etc...).