Also, your first N refunds are automatic for smaller prices. I think the only reason GP needed to talk to a human was the larger price. But once you're used the

Also, your first N refunds are automatic for smaller prices. I think the only reason GP needed to talk to a human was the larger price. But once you're used the mechanism a few times, the site starts offering the benefits of good customer service less and less. I don't know if it's individual, regional or country-wide, but I've lost free UPS pickups for returns and I'm offered free trials way less often now.