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Certain purchases (like health insurance in my country) should be a conversation, because the options are fiendishly complex and the attributes people typically
by nicbou 11mo ago
Certain purchases (like health insurance in my country) should be a conversation, because the options are fiendishly complex and the attributes people typically use for comparison are wrong. The consequences are lifelong.
- Hendrikto 11mo agoBut not a conversation to a sales rep who will just push whatever gives them the largest commission.
- sceptic123 11mo agoI thought thees things were complex on purpose to make it hard for people to easily understand and compare so you have to speak to a sales person who can do the upselling
- nicbou 11mo agoNope. I built a calculator for that last year and ooooh boy. Now I pipe half the requests to a human because of all the possible mistakes a person can make. It's crazy complicated. Finding that human is also hard because of the perverse incentives to sell more lucrative products.
- sceptic123 11mo agoThat's my point, you need to be a specialist to understand it, but the specialists are incentivised to upsell you. A simpler product would be better for consumers, but won't happen because there are industries (and a lot of lobbying) built up around keeping the money train rolling.
- nicbou 11mo agoNot really. Some things are just complex.
- cortesoft 11mo agoEvery time I go to a presentation about the health care options I have, it ends up just being the representative reading off a slide with the actual information. All the information I need is in print. I have never received a single piece of valuable information that wasn’t easier to get just reading the docs myself.
- nicbou 11mo agoWe might live in a different country and serve a different demographic. My guy saved a lot of people from making dumb mistakes. Then again he's good at his job, and if he was not I would wipe his business. Aligning incentives was very important for me. Most brokers are just bad.