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Nope[1], nor reasonably could they. The cost of doing tech support for 1 billion people is just massive. [1]: https://www.facebook.com/help/?page=2202172280060
by mdwrigh2 14y ago
Nope[1], nor reasonably could they. The cost of doing tech support for 1 billion people is just massive.
[1]: https://www.facebook.com/help/?page=220217228006012 https://www.facebook.com/help/?page=220217228006012
- michaelpinto 14y agoBut think about it: If they're going to get in the business of selling things that may have to change. Also on a meta level they sell ads to big customers which does require a human touch, so if they want to do more of that they'll need more humans. Granted I don't see Facebook opening retail stores like Apple, but at some point my guess is that you need humans. Even Amazon had to buy Zappos...
- Evbn 14y agoWhat are the on about? Amazon had famous customer service and built endless.com before buying Zappos. Zappos main feature is that they price in return shipping as part of the first retail markup.
- jseliger 14y agoI wonder if it would be worthwhile for them to sell support as a service—say, $25 or $29 per support call. I suspect a lot of people who are locked out of their accounts for whatever reason, even temporarily, would pay for this.
- Evbn 14y agoFacebook will automatcally send you a password reset link if you mistype your password or sneeze while trying to login. Anyone who gets locked out of their Facebook account is certainly not competent to operate a telephone.
- k-mcgrady 14y agoI think he means if Facebook locks you out/suspends your accounts, not that you've forgotten your password.