Very early in our history - before we launched publicly last year - we made a number of custom installations in the Bay Area where we ourselves hacked together

Very early in our history - before we launched publicly last year - we made a number of custom installations in the Bay Area where we ourselves hacked together solutions using off-the-shelf components. In some cases the quality of the locks we used didn’t live up to the standards we expected - in all cases where our early customers notified us, we repaired and replaced the early Lockitrons for free, without question with upgraded models or traditional replacement locks. Sorry that you had a poor experience, we are always here to help if you reach out to us. We are still happy to replace any failed Lockitron components. We learned that using another supplier's components meant that we were beholden to their quality and ultimately that responsibility falls on our shoulders. During our pre-launch period we learnt that there are no magic shortcuts and no silver bullets to make all styles of locks compatible with Lockitron. For the new Lockitron's mechanical design we worked with a firm with experience in creating millions of high quality products for Fortune 500 companies. We are leveraging their sourcing capabilities to ensure we deliver a high quality product in the same way that their current products end up in the homes of millions of consumers while living up to the expectations that they perform through years of wear and tear.